Document Management, Enterprise CMS, Enterprise Content Management

DMS Vendor KnowledgeTree Joins the CMIS Movement

CMIS, in its current state, seems to be best suited for document management scenarios. Hence, it was only a matter of time before a DMS vendor like KnowledgeTree jumped on the CMIS bandwagon (joining the many Web and Enterprise CMS players) and released its own implementation of the draft Content Management Interoperability Services (CMIS) specification.

Admittedly, quite a timely move, considering that the latest OASIS CMIS Technical Committee face-to-face meeting took place only two weeks ago, getting CMIS an inch closer to the actual standard level.

In the best spirit of interoperability, the CMIS implementation by open source document management systems (DMS) vendor KnowledgeTree is designed to follow the spec and allow ECM users to access enterprise document repositories that have a CMIS interface. The CMIS implementation for KnowledgeTree Community Edition Snapshot is available for download. The latest code can be found here.

Let’s not forget the recent CMIS Face-to-Face Meeting that took place in Colorado in the first week of August. According to Nuxeo’s Florent Guillaume, “…everybody is pretty happy with the spec as it is, and we’re nearly ready to start the OASIS review process that will first make it go through formal public review, and then open the OASIS vote for CMIS to become a standard.”

Guillaume hopes that CMIS “should be a 1.0 standard by the end of the year.” Read his Day 1 and Day 2 blogged observations.

More on CMSWire: Document Management Vendor KnowledgeTree Embraces CMIS

Enterprise CMS, Enterprise Content Management, social media, Web CMS, Web Content Management

Vignette Stockholders Approve Open Text Acquisition

Open Text said it’s a done deal. The planned acquisition of all of the issued and outstanding shares of Vignette (worth approximately US$ 321 million) has been completed late yesterday following a shareholders’ meeting where the voting and approval took place.

While Vignette is busy nostalgizing, Open Text says it’s working on the strategic aspects of what may come next. Let’s not forget that Open Text already has a WCM-centric group called Open Text Web Solutions. Offering an even broader range of (quite similar) products is going to take some brain activity. Then again, this would not be the first quilting exercise for Open Text.

In the meantime, there’s still some Vignette cash to recognize on OTEX’s balance sheet.

According to the “big brother,” support will continue for Vignette’s products and (the relatively quickly decreasing) installed base (bringing in the licensing revenue). The same applies to existing Web Solutions products and customers. No comment has been made in regards to new(er) Vignette products.

There is a talk about a “combined product,” but no details on what it will be, except for providing a supersized meal of a “full set of feature options, from… fast-to-deploy web publishing application, to… enterprise-class e-business platform for large-scale deployments.”

Vignette’s social media, DAM and personalized content seem to be some of the most palatable notes in this content management connoisseur combo. Open Text also expressed intent to potentially leverage some of Vignette’s components in its ECM Suite.

More details on the product strategy and the product roadmap are not likely to be announced earlier than October, when Open Text’s annual conference — Content World 2009 – will take place.

Restructuring is expected. We should know more about the range of that initiative around the end of August.

Originally posted on CMSWire: Vignette Stockholders Said Yes to Open Text Acquisition

Document Management, Enterprise CMS, Enterprise Content Management, open source, Open Source CMS

Nuxeo Takes Document Management to the Cloud

Let’s take another trip to the cloud, shall we? Yes, the adage may be old: to cloud or not to cloud? The open source Enterprise CMS vendor Nuxeo solved this poetic dilemma and took its document management product to the cloud.

Nuxeo DM Cloud Edition, now available as SaaS, promises security and reliability, among other things.

While many organizations still seem to shy away from SaaS for many obvious reasons, Nuxeo is sure that it can address “the needs of organizations that want to benefit from a proven ready-to-go ECM solution without the related IT constraints and costs.”

More on CMSWire: Nuxeo Takes Enterprise Doc Management to the Cloud

SaaS CMS, Web CMS, Web Content Management

Clickability Viciously Attacks Vignette, Can’t We Play Nice?

We all remember when FatWire announced its kinda Chip&Dale-comes-to-rescue attempt to save Vignette and Interwoven customers “plagued” by recent acquisitions. And some of us had mixed feelings about it.

Clickability took it up a notch in their whitepaper entitled “What Vignette is Not Telling You” and went like this:

Are you a Vignette V5 or V6 User? Did you answer “yes” to this question? If so, be afraid. Be
very afraid.

I’d be the last one to go to bat for Vignette, but this move from Clickability is not what I would consider good marketing and/or business in general. (It’s not rugby, guys — waving to the “founding fathers”.)

My questions:

  • Since when do we use whitepapers as nuclear weapons? Rather spend your time on collecting useful information for prospects, while marketing-fluffing and fooling them as little as possible.
  • What happened to being competent when quoting sources and putting “facts” on paper?

Facts, Quotes and Sources

According to analysts, over 35% of Vignette users are currently marooned on the EOL (end of life) island of Vignette V5 or V6 technology.

Speaking of quoting your sources and proper attribution (or lack thereof), which analysts exactly said that? VIGN can correct me, but I would imagine the number of customers on V5 is more like 15%. Just a guess.

If current Vignette customers are looking to upgrade, it would be more in the realm of from V7.x to V7.6, or even to the upcoming V8, that (speaking of “slow innovation”) shows much promise, as have some of the recently released Vignette products.

But don’t just rely on this paper. Check the facts. Talk to your Vignette sales reps (or whomever is responsible for your account following the recent Open Text acquisition)…

Clearly, there is a lack of facts in this whitepaper. And the last bit is just mean and not true. The market is tough, VIGN is an easy target — I understand all that. But I also believe (call me naive) in playing nicely with your competition and doing good business. Vile whitepapers like this one wouldn’t exactly look appealing if I were a prospect.

…According to CMS Wire, “And while we’re at it, we have to mention something about long
product development cycles, and Vignette’s slowness in adopting its own new releases. Would
that be out of fear of complex content migrations and painful upgrades?”

Hello, I don’t mind being quoted, but don’t take it out of context. That is Journalism 101, which may not necessarily apply to some snide marketing tactics — I am aware of that.

Anything Vignette do to the VCM at this point is little more than lipstick on a pig. The product’s fundamental architecture is so broken that no amount of make up will hide the cracks. V7 user on CMS Watch

The above was posted by anonymous here on CMSWire and *not* on CMS Watch. Is it that hard to get the two sources straight? Additionally, there’s nothing in the comment indicating it was posted by a Vignette user. Could’ve been posted by a horse wearing just enough make-up.

Vignette is losing long-term customers to Clickability because we off er an end-to-end solution at 1/3 of the price you’d pay for a Vignette upgrade.

Really? Vignette can be very expensive yes, but let’s not fool everyone into thinking that the two vendors play in the same sandbox. They are not. The cloud shows a lot of potential, but many enterprises are quite vocal in saying “No!” to hosted options at this time. It’s not a one-size-fits-all option. “It all happens seamlessly in the cloud” is a fairytale at best, not panacea.

And since Clickability only mentions analysts, when it’s favorable, how about this one — Gartner: Cloud technology needs seven years to mature.

Using Twitter as Campaign Launcher

Feature sets and capabilities I am not even getting into. If you look at Clickability’s enterprise options pricing, it is coming close to what one would expect to pay to any of the hosted CMS vendors.

Vignette is indeed losing customers, but Clickability is hardly the first alternative as a CMS replacement.

The funny thing is this new “campaign” from Clickability was “launched” in a tweet. As of publish time, there are no official announcements or press releases on the corporate site. That’s one heck of an effective marketing tactic. To all of the 130 followers that Clickability boasts.

If you want to see the entire whitepaper, you’d have to register and, probably,  endure sales calls. Mine should be coming in the next 6 hours, according to the follow-up e-mail. Except, it won’t be. If there were validation rules built in webforms that Clickability produces, they’d know that the textual “you don’t want to know” is not a valid entry for a numerical phone# field.

It’s one thing to criticize Vignette failrly and use quotes/facts properly. This is not what I see in the whitepaper. Is there really a need to get ugly? Will that buy you more customers? To other CMS vendors devising their own “rescue plans,” would you please be professional and play nice?

Enterprise CMS, Enterprise Content Management, social media

Open Text Brings Together Conservative ECM and Trendy Social Media

It would be an understatement to say that social media is a hot topic nowadays, including in the enterprise. You may be terrified of using it in your organization, but you really have no choice. Social media is here to stay, and you may as well embrace it rather than fight it.

Open Text watches this trend closely and acts accordingly, in its true “candy and aspirin” fashion. Today, the vendor has announced a new addition to the Enterprise CMS platform — Open Text Social Media, which may help conservative organizations to (safely) warm up to social media.

From the technological perspective, Open Text largely tapped into its resources gained via an acquisition. There is, of course, some new code and a brand new UI, but the underlying engine used in the new product is FirstClass Communications Platform from Centrinity, which was acquired by Open Text in 2002.

Now Open Text’s Scott Welch co-founded SoftArc Inc., which started developing and shipping FirstClass in early 90’s. In 1999, SoftArc merged with MC2 Learning Systems to form Centrinity.

In addition to Centrinity’s platform, Open Text Social Media is also tied to what used to be called Livelink — Open Text’s collaboration and knowledge management product— using it as the main repository. Web services technology and proprietary APIs were leveraged to tie in the existing platforms.

The new software can, naturally, be integrated with Open Text’s own records management(RM) and archiving products as well.

With all of the above in mind, it doesn’t come as a surprise that Open Text Social Media is quite document-centric at the moment.

More on CMSWire: Open Text Marries ECM to Social Media

Enterprise CMS, Enterprise Content Management, Web CMS, Web Content Management

Gilbane SF: Fundamentals of Web Operations Management

This year’s Gilbane SF started with a day of pre-conference workshops. In one of them — Managing the Web: The Fundamentals of Web Operations Management — Lisa Welchman, founding partner of WelchmanPierpoint, discussed the challenges faced by today’s web teams.

“Web managers tend to have the world wide web on their shoulders,” said Welchman, emphasizing the enormity of complexities that go into web operations management. If web operations management is not done right, one of the outcomes is poor web experience, resulting in lost revenue. But there are ways to make your web operations efficient and successful.

Trends We See in Web Management

Executive management is disengaged from web. Lack of senior leadership and direction from the C suite is what makes the job of web managers hard to do.

The organization should own its web. Organizations need to have clear, strategic decision-making authority over web.

Many organizations often don’t know (and have no clue how to measure) whether their web presence is effective.

Web Operations Management (WOM)

According to Welchman, WOM consists of the following components:

  • Web strategy
  • Web measurement
  • Web execution
  • Web governance

Full story on CMSWire: Gilbane SF: Fundamentals of Web Operations Management

Enterprise CMS

Bombarded by Open Text’s News

Open Text kicked off its global Content World conference today on Orlando, Florida. The ECM giant expects it to be the largest conference in history with more than 1500 participants registered to attend.

Pre- and post-conference workshops, breakouts, training, GlobalStar awards, partner schmoozing, showcasing its ECM solutions, Universal Studios trips… Open Text is going to be busy in the next few days.

The event features a conference-within-a-conference program. Attendees tailor their conference experience: product/technology-specific tracks are available in the morning, with broader enterprise views offered in the afternoon.

One of the coolest things about this event, aside from all the wealth of OT and Enterprise CMS knowledge, is that there’s no printed conference brochure. Open Text went green and provided all attendees with wireless PDA-like devices instead of a paper booklet. Delegates can use the device for polling, conference program navigation, attendee profiles search and text messaging. Open Text makes me proud of them 😉

Stay tuned for more news. OTEX and Microsoft are up to something. I can feel it.

Full article on CMSWire: Open Text Content World is Big, Social and Green