Open Source CMS, SaaS CMS

Parsing Gartner’s 2009 Magic Quadrant for Web Content Management

This year, Web content management (WCM) was promoted to the Magic Quadrant level in Gartner-land. Previously, only Enterprise CMS vendors were MQ-eligible. The firm says the MarketScope approach was no longer suited for “dynamic, evolutionary trends'” happening in the Web CMS space.

Gartner hopes that the report will help those with a CMS short-list in hand to make the right decision. While it may not answer all the questions on your WCM mind, it’s one way of looking at the market and the players.

Aside from giving nods to several WCM vendors, Gartner came up with a list of Key Trends for WCM.

As far as the main trends for WCM 2009, the report highlights the following:

  • Better product usability for non-techies
  • Growing open source CMS popularity, albeit occupying less than 4% of the market
  • Growing interest in SaaS CMS
  • Personalized, contextualized and targeted content delivery

Subject to interpretation, Magic Quadrant gives a view of what is happening in the WCM market. Should it be the only guide in your CMS vendor selection process? Probably not.

Will the two bullet points (in true analyst fashion) on vendor’s Strengths and Weaknesses help you create that short-list? Maybe not. But it could be a good starting point. You can read the full report here.

More on CMSWire: Parsing Gartner’s 2009 Magic Quadrant for Web Content Management

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Web CMS, Web Content Management

Ektron Finds Its Way to Gartner’s WCM Magic Quadrant

Ektron found its sweet spot as one of the Visionaries in Gartner’s Magic Quadrant for Web Content Management. We’ve seen Ektron on other “lists” before, including Gartner’s MarketScope. And now, hello, the Magic Quadrant.

Partially, Ektron attributes this positioning to the ability of their CMS product — EktronCMS400.NET — to deliver on the Web 2.0 capabilities front. Web 2.0, as Gartner says, “is… breathing new life into the WCM market.”

The CMS vendor has been working on several strategic initiatives over the past year, so it really should not come as a surprise that Ektron gets a nod from Gartner. We told you about many of Ektron’s happenings, including:

  • Ektron’s CMS deployment in the Amazon Cloud
  • Professional Services growth
  • New offices in Texas and California
  • Stronger focus on sales
  • Enhancements and updates to EktronCMS400.NET
  • Revenue growth in Q1 2009

Ektron thinks that some of the differentiators they have in the competitive Web CMS market are their core CMS product, social networking modules and the professional services group along with partner engineers.

The fact that Ektron is not a sole owner of the Visionaries Magic Quadrant should inspire the company to work even harder and build on the current momentum. Let’s see what they come up with. It’s probably not the best time to rest on laurels.

Originally published on CMSWire: Web CMS Vendor Ektron Finds Its Way to the Magic Quadrant

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Enterprise CMS, Enterprise Content Management, Open Source CMS, SaaS CMS, Web CMS, Web Content Management

Debunking the Most Common SaaS Content Management Myths

With software-as-a-service (SaaS) becoming more and more popular in the content management industry, everyone seems to have an opinion on the pros and cons of SaaS as a model.

There’s truth. There’s fiction. There’s gazing at the crystal ball. Let’s have a look at a recent version of the most common misconceptions about SaaS in general, and SaaS Web CMS and Enterprise CMS myths in particular.

Gartner analysts have examined the top five assumptions for SaaS in general — some positive, some negative and some more accurate than others.

1. SaaS is Cheaper Than On-the-Premise Software

2. SaaS is Faster to Implement

3. SaaS Only Charges for What You Use

4. SaaS Doesn’t Play Well With Legacy Applications/Data Sources

5. SaaS is Only OK for Simple Implementations

How Do You Know if SaaS is for You?

Just like with any other innovative technology, this is when you invest your hard-earned money into research. Things to consider:

  1. Overall Investment: Are you willing to pay a large amount up front or go with an annual/monthly subscription model?
  2. Applications Integration: Any legacy applications you want to integrate? How many? How? Does that fit into a particular SaaS model?
  3. Implementation Timeframe: Is SaaS really that much faster to implement?
  4. Security: Are you willing to (potentially) have your very sensitive data be stored outside the firewall?
  5. Support and Maintenance: Does your SaaS vendor offer any of that? For how much in recurring costs? Do you want to pay a monthly subscription fee?
  6. Vendor Stability: Are you sure you want to invest your cash in this particular SaaS vendor?
  7. New Releases: Do SaaS vendors really have shorter product release cycles? Are you willing to go through frequent upgrade pains?
  8. Scalability: Will your SaaS vendor allow for future organizational evolvement and code customizations?
  9. Compatibility: Is your prospect SaaS vendor compatible with your organization, goals, infrastructure, back-end development, code release practices?

To SaaS, or Not to SaaS: That is the Question

From keeping an eye on all things SaaS for quite a while now. From singing along to SaaS ECM gospels to examining red hot SaaS revenue trends, from wondering whether the SaaS industry is in a slump to rejoicing the rise of Web-based SaaS Content Management Systems.

While SaaS is not listed as one of the top 2009 strategic technologies for any lack of reason, beware of the hype. SaaS seems to be a fashionable suit in today’s world of technology, try it on before buying though. As with any new technological initiative that aims to sweep you away, it’s best to take that baby on a test drive first.

For comparison reasons, you may also want to look into open source and open source Content Management Systems and see if this is a technological option for you to consider. There are pros and cons there, too, though.

More on CMSWire: Dehyping the Most Common SaaS Content Management Myths

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Document Management, Enterprise CMS, Enterprise Content Management, ERM, Records Management

How Content Management Can Save the World

Ever think about global warming, air pollution and dying out populations of polar bears? Or whether your grandchildren will be able to leave the house without an oxygen mask?

Scary picture, huh?

With Obama reigning and his plans to save the planet, Gartner’s research  is right on time. Recently, Gartner offered its take on six strategic areas in which enterprise content management can deliver both green benefits and business efficiencies.

There are multiple advantages to a green(er) enterprise. With green IT practices being strategic this year, businesses can not only control costs and efficiency, but also reap environmental benefits.

Full article on CMSWire: Why Obama Loves Enterprise Content Management

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Enterprise 2.0, Enterprise CMS, online content, SaaS CMS

Gartner: SaaS is Hot, Revenue Will Keep Rising

Not so long ago, I was thinking (out loud) about the future of SaaS CMS’s.  Now, we’re looking at a bigger picture — enterpise markets.

If you were worried about the present and future of SaaS— Gartner says don’t be. Worldwide Software-as-a-Service (SaaS) revenue in the enterprise application markets is going strong.

Gartner predicts it will surpass US$ 6.4 billion in 2008, a 27% increase from 2007 revenue. Moreover, the market is expected to more than doublewith SaaS revenue reaching US$ 14.8 billion in 2012.

Full article: Gartner: SaaS is Hot, Revenue Will Keep Rising

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Enterprise 2.0, Enterprise CMS, online content, Web 2.0

Gartner Predicts 2009 Top 10 Strategic Technologies

Every year, and sometimes several times a year, various researchers and analysts offer their scientific tea leaves’ readings. In reality, things may not necessarily pan out as predicted. It’s a wait-and-see game.

In any case, it’s always good to read your horoscope every morning, as well as know what to expect in the technology industry come year 2009. I think they call it “strategic planning” in the enterprise world.

At the recent Gartner Symposium/ITxpo, Gartner analysts presented their insights into the top 10 technologies and trends to rule the world in 2009.

With emphasis on virtualization, organizations should also pay close attention to cloud computing, green IT, Business Intelligence (BI) and social software — among other strategic trends.

Full article on CMSWire: Gartner: 2009 Top 10 Strategic Technologies

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Document Management, Enterprise CMS, SaaS CMS

Future of SaaS CMS’s: Red Hot or Not So Much?

I came across an interesting interview today: CrownPeak CEO Jim Howard talked about WCM and SaaS to FCM. Apparently, SaaS is really an industry to watch in the future. FCM says:

But the growth and acceptance of SaaS, not coincidentally, has mirrored CrownPeak’s growth. In the past seven years, CrownPeak has experienced explosive growth, with over 90% year-over-year revenue increases.

Those are some impressive numbers. Let’s see if the trend continues this year.

In Howard’s opinion, SaaS is advantageous in a tough economy due to three main reasons:

  1. Low upfront or no upfront fee
  2. Turn the contract off on short notice
  3. High levels of service, regardless of the state of IT budgets

Yes, the IT budgets are a tough subject nowadays, so SaaS may as well be the cure.

At the same time, CNN Money quotes Gartner saying that “Software as a service is forecast to have a compound annual growth rate of 22.1% through 2011 for the aggregate enterprise application software markets, more than double the growth rate for total enterprise software.”

And this is just days after CMSWatch released the 2009 Web CMS Report, and I said that:

SaaS-based CMS models are the red-hot, next new thing. Or not… The next year should tell us which vendors can really deliver on the promises of SaaS, as CMSWatch’s Thomas points out.

Darwin said “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” Following this principle, it will be interesting to see how SaaS Web CMS vendors survive in the tough economy.

Hot Banana has been quite cold lately. No media coverage since March 2008, and no internal press since May 2008. Are they still alive?

Clickability and Spring CM seem to be doing quite well. Spring CM mostly deals with Document Management and workflow though, and — in the light of eDiscovery and compliance — that’s a hot market.

Not much I’ve heard lately from OmniUpdate or Marqui. The latter was bought out in August 2008 by “a group of private investors” for an undisclosed amount. The former mainly caters to the educational sector; it’s latest product release — v8 — goes back to May 2008. This was the most recent bit of news the company has released since.

The question of security of SaaS CMS can certainly be argued. In most cases, the odds are in favor of SaaS vendors claiming they are stable, low-cost and low-risk way to do Web CMS — and they have their grounds. Your Web sites are outside the firewall in many cases anyway, so what is there to worry about? Low-cost is true in most cases compared to the often cost- and resource-burdensome implementations of non-hosted WCM vendors. Low-risk — not so much, SaaS CMS or not.

However, when a SaaS Web CMS vendor goes out of business, what will happen to your Web site and your content? Content migrations could be the answer. But this just all sounds a bit painful. Plus, not everything can be migrated by running a myriad of DB scripts. There are also templates, workflows, dependencies, content types, user groups and permissions, media libraries, etc.  — these guys are your manual work candidates in most cases.

As with any vendor, there are numerous pros and cons to SaaS CMS. This topic would probably not even be a topic for discussion, has there not been an unpleasant change in the global economy.

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